Royal Caribbean Launches FlexPay for Travel Partners
Royal Caribbean International announced an expanded partnership with its travel advisor partners that includes launching a FlexPay payment program.
The cruise line’s Espresso booking system will include the FlexPay option, which allows up to 10 automatic payments arranged by date and amount. The program gives travellers the chance to use more than one credit card for payments.
The feature is only available for clients booking a cruise through a travel agent.
In recent months, Royal Caribbean introduced several innovations in addition to FlexPay, including Cruise Planner, a program designed to help travel advisors explore shore excursions, dining options and beverage and dining packages based on each ship’s sail date.
In addition to FlexPay and Cruise Planner, some of the other enhancements include:
—FCC Redemption Tool: This allows travel partners to redeem FCCs in three easy steps and check on the status of an FCC.
—Insight: Through Insight, travel advisors can send personalised FCC reminder emails to clients
—Latte: Described as a travel advisor’s ‘personal assistant,’ Latte was enhanced to redeem FCCs and allow multiple FCCs to be applied at once.
—eQuote: This important marketing function helps create tailored quotes and generates leads
—Testing & Requirements Tool: Launched in January 2022 to help travel advisors access and share with clients the current protocols for the guest’s sailing date and itinerary. Clients receive a designed, customised email that includes the travel partner’s name and contact info.
Earlier this month, Royal Caribbean announced it set a pair of new records after recording its largest-ever single booking day and the highest volume booking week between March 26 and April 1.
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